Your privacy is a priority at DiamondExch.We are committed to safeguarding your personal information whenever you use our platform. This privacy policy outlines what personal information we collect, for what purposes, how it is used and how it is protected when you use any DiamondExch service. This privacy policy applies to you if you are logging in to your Diamond Exchange account, requesting a Diamond Exchange ID or using the Diamond Exchange platform on your mobile device. Please read thoroughly before using any of our services.
What Information DiamondExch Collects
DiamondExch gathers various types of information, depending on how you use the site. Only necessary data is collected to provide, maintain and improve our services.
Personal Information You Provide
- We might collect the following information when you register for a Diamond Exchange ID, contact support or send an enquiry:
- Full name, used to manage and identify your account
- The email address for account communications and service notifications.
- It is essential to have a mobile number for OTP verification, WhatsApp support, and account security.
Any extra information provided on contact forms or registration requests
Data Collected Automatically
Some data is collected automatically when you use DiamondExch via a Web browser from a desktop or mobile device:
- IP Address – identifies your device and approximate location.
- Browser type and version, to optimise the platform for your device,
- Time spent and pages visited to get a sense of how people are using the site and how to make it easier to navigate.
- Information about the device, such as the operating system and unique device identifiers
- Activity from your Diamond Exchange account associated with your Diamond Exchange login, for security monitoring
Cookies and Tracking Technologies
DiamondExch employs cookies and other tracking technologies to enhance your experience on the website. Cookies used can be of the following types:
| Cookie Type | Purpose |
| Essential Cookies | Required for core platform functions and secure login sessions |
| Functionality Cookies | Remember your preferences and login details between sessions |
| Analytics Cookies | Track usage patterns to improve platform performance |
| Cookie Acceptance Cookies | Record whether you have accepted the cookie notice |
Cookie preferences can be set by adjusting the settings on your browser. If you turn off essential cookies, you may not be able to log in or use some of the DiamondExch features.
How DiamondExch Uses Your Information
DiamondExch collects and uses data for the sole purpose of running, enhancing and protecting its platform. Your personal information is not sold to third parties for commercial use.
| Purpose | How Your Data Is Used |
| Account Management | Creating and maintaining your Diamond Exchange ID and login access |
| Security | Verifying identity, detecting fraud, and protecting account access |
| Communications | Sending account updates, support responses, and service notifications |
| Platform Improvement | Analysing usage to enhance features, speed, and reliability |
| Legal Compliance | Meeting obligations under applicable laws and regulatory requirements |
| Marketing | Sending relevant offers and updates, with opt-out available at any time |
You can also withdraw from marketing communications at any time by contacting DiamondExch support on the official WhatsApp channel or by requesting the official website’s contact page.
How DiamondExch Shares Your Information
DiamondExch does not use your personal information for commercial purposes. Sharing is only allowed under the following narrow and strictly defined conditions.
Service Providers
DiamondExch has a partnership with trusted third-party providers that help to run the platform. This includes technical infrastructure providers, analytics services and communication tools. All third-party providers must process your data according to this privacy policy and the data protection standards applicable to them.
Legal Obligations
DiamondExch may disclose personal information if it is required to do so by law. This includes complying with any valid legal request from regulatory authorities, law enforcement agencies or court orders. Where permitted by applicable law, we will inform you of any such disclosure.
Business Transfers
If a merger, acquisition or asset sale occurs, your information might be passed on to the acquiring company. DiamondExch will give you advance notice of any such transfers and before your data is subject to a different privacy policy.
With Your Consent
DiamondExch will only share your personal information for purposes beyond those listed above with your explicit consent.
How We Protect Your Data
DiamondExch uses multiple security measures to protect your personal information. We use technical and administrative measures to protect your data at all times.
Security measures in place:
- Enhanced security of all data sent over the DiamondExch platform using SSL encryption.
- Secure servers for storing personal and account information.
- Access controls to prevent data from being accessed by unauthorised users only
- Regular system monitoring and security updates to address vulnerabilities
- One-time passwords for account registration and login.
- Session management capabilities that identify and alert on suspicious activity on accounts.
No system is free from risk. We continuously monitor and improve our security systems to reduce risks and respond quickly to potential threats. If you suspect that your Diamond Exchange ID has been compromised, notify the Diamond Exchange support team on WhatsApp right away.
Data Retention and Your Rights
DiamondExch will keep personal data only as long as it is needed to carry out the purposes mentioned in this privacy policy or as required by law.
- All account information will be kept until you cancel your Diamond Exchange account.
- Records of transactions and activities are maintained by applicable law
- Marketing preferences are changed or deleted when requested.
- If your account hasn’t been used for a long time, it could be reviewed for data.
DiamondExch securely removes or anonymises data following data protection standards if it is no longer required.
Your Rights as a DiamondExch User
You own the personal information that DiamondExch stores. These are available to all registered users wherever they are.
- Access: request a copy of your personal data held in relation to your Diamond Exchange account
- Correction: If you find any information to be incorrect, please request DiamondExch to update or correct it.
- Deletion: request removal of your personal data under certain conditions
- Opt-Out: revoke consent to be marketed at any time
- Complaints: If you feel your data has been misused, please let the relevant supervisory authority know about your concern.
To exercise any of these rights, contact DiamondExch support through the official WhatsApp channel or the contact page on the official website.
Frequently Asked Questions About the DiamondExch Privacy Policy
What personal information does DiamondExch collect?
DiamondExch collects your name, email address, mobile number, and device and usage data when you register for a Diamond Exchange ID or use the platform. This data is used to operate your account, verify your identity, provide support, and improve the platform. We do not collect more data than is necessary for these purposes.
Does DiamondExch sell my personal data?
No. DiamondExch does not sell your personal data to third parties for any commercial purpose. Data is shared only with trusted service providers who assist in operating the platform, or when required by law. All third-party providers are bound by strict data handling requirements consistent with this privacy policy.
How does DiamondExch protect my account data?
DiamondExch uses SSL encryption, secure servers, access controls, OTP verification, and regular security monitoring to protect your data. If you believe your Diamond Exchange ID has been accessed without authorisation, contact the support team immediately via WhatsApp for account security assistance.
How long does DiamondExch keep my personal data?
DiamondExch retains personal data for as long as your account is active or as required by law. When data is no longer needed, it is securely deleted or anonymised. You can request early deletion of your data by contacting the support team, subject to any outstanding legal or compliance obligations.
Can I request deletion of my DiamondExch data?
Yes. You have the right to request deletion of the personal data DiamondExch holds about you. Contact the support team via WhatsApp or through the contact page on the official website. DiamondExch will process your request promptly, subject to any data that must be retained for legal or compliance reasons.
How do I contact DiamondExch about a privacy concern?
Contact the DiamondExch support team through the official WhatsApp channel or via the contact page on the official website. The team is available 24 hours a day, seven days a week, and will respond to all verified privacy enquiries as promptly as possible.
Disclaimer: This content is provided for informational purposes only. Users must verify the legality of online gaming and betting in their local jurisdiction before participating. No guarantee of winnings or specific outcomes is implied. Always play responsibly and within your personal financial means.